1. During a group tour, how are the seats allocated in a coach?
    Seat allocation in the coach is on first come first serve basis. Seat numbers 1 and 2 are reserved for the tour manager/guide and seat numbers 3 and 4 are Prime seats which if available can be booked by the Guest by paying an additional cost. Guest cannot avail Prime seats once the tour is full. Prime seats option is not available for Mauritius and Andaman Tours.
  2. For a group tour what is the procedure to book the first seats in the coach?
    Seats in the coach are reserved on first come first serve basis and therefore if Guests want the first seats they should book a tour as early as possible by paying the registration tour amount.
  3. How many hours is the road journey on a particular day and are there frequent halts on the way?
    The length of the journey is different for different tours and differs from country to country/ city to city / itinerary to itinerary. There would be frequent halts in the journey.

    1. What is the mode of travel in FIT Tour?
      In an FIT tour, Guest are free to choose their preferred mode of transport and it depends on availability of the vehicle.
  1. What type of meals are served on tour?
    Group tour: As per itinerary we provide all types of meals which include Continental Breakfast, Indian Lunch and Dinner. We have a preset menu and we serve vegetarian food along with one non vegetarian dish with local/ fast food item at times. FIT: World Tours: We provide breakfast only, however as per request, lunch and dinner can be arranged depending on the location and the restaurant/hotel availability. The additional amount will be a part of the tour cost. Also, if required, we can provide a list of Indian restaurants to the Guest.Indian Tours : Except a few, in majority of the destinations both Breakfast and Dinner are included in the Package.
  2. Is a special meal available on tour?
    Group tour: We can provide special meals to Guests like Jain Meal (which is without Onion-Garlic).  In case if a Guest is observing a fast then we can arrange for fruits, milk and finger chips. Also, baby meal can be arranged which includes tin milk, rice and plain dal and will be made available during meal hours only. At the same time, we suggest that Guests carry sufficient baby food in case it’s required in between meal times. Special meals can be arranged if we receive intimation at the time of booking, if not atleast 15-20 days before the tour starts.FIT: Special meal can be arranged as per availability, depending on location, city, country etc. Guest is required to give an intimation in advance.
  3. For group tours, do you travel with a cook or is a caravan facility available?
    For world tours, we mostly arrange meals in Indian restaurants. At times, packed food is also provided depending on the tour itinerary. In case of Indian tours, we have our own Cook on tour.
  4. Is there any provision if a Guest needs tea frequently?
    Guests can have tea/coffee during breakfast. At a few sightseeing locations we arrange for tea, coffee, ice cream etc. as mentioned in the itinerary. We also provide instant tea/coffee sachets to Guest to have tea/coffee in their room whenever they want.

1)What is the hotel category provided by Canopus Holidays on Group Tours? 

The hotels provided on group tours are standard hotels with all basic amenities.

2)In group tours, what is the basic accommodation type provided? 

In group tour, mainly accommodation is provided on twin sharing basis. Guest can opt for other room types as well like single room, double room or triple room. The travel advisors should be informed about it at the time of booking.

3)Are the hotels provided in group tours located within the city? 

Hotels are fixed as per availability and are generally located at convenient locations.

4)Can a single Guest travel on a group tour? What is the procedure for the same?

Single Guest can travel on any of our group tours. S/he can book a single room that is almost the same size as that of a twin room. In such a case there will be single occupancy charges applicable to the Guest. There is also an option of sharing a room with another single traveler of the same gender, if both travellers are willing to do so.

5)What is the meaning of twin sharing?

Twin sharing means two adults sharing one room with two separate beds.

6)What is the meaning of triple room?

Triple room is allotted when 3 adults share one room together. Mainly, a family of 2 adults and 1 child or 3 adults prefers this type of room. The size of the room is same as that of a twin room and the third bed is often a roll-away mattress.

7)What will be the room sharing and tour price if one adult and one child want to share a room? 

For Indian tours, if child is below 11 years of age and sharing a room with an adult then child has to pay adult tour price. And in case of world tours, if child below 11 years of age is sharing a room with an adult then the child tour price comprises 2 parts – INR component of child tour price and FOREX component of adult tour price.

8)If there are 3 adults and 1 child, can they share a hotel room?

If Guest’s family is of four, then s/he is given 2 rooms at most of the destinations around the world. As per the safety norms, 4 Guests are not allowed in one hotel room. In such case, if Guest has a child then s/he has to pay adult forex tour price.

9)Do hotels provide porter services to Guest on group tour?

Like India, in many of the countries, porters are not available and so we suggest that the Guests carry stroller bags that can be handled with ease and convenience. Porter services if required must be intimated in advance and arrangements are made as per availability. Charges for the same needs to be borne by the guest.

10)Will it be safe to keep belongings in the hotel room while Guests are out sightseeing? 

We advise Guests not to carry valuables while on tour. In many hotels, they provide safe deposit lockers for safekeeping of Guests’ valuables. Guest is requested to take care of the locker keys or remember the password of the locker system. Please note that if the key is misplaced or password is forgotten, fine is levied. Do not keep any valuable unattended in the hotel.

1)In what languages do the tour managers speak with Guests on tour?

Tour managers will communicate with Guests in Hindi or English.

2)How many tour managers will be there with Guests on a Group Tour? 

In Indian tours we have one 1 manager along with 1 or 2 tour assistants depending on the size of the group. In world tours we have only 1 tour manager for the entire group.

3)In a group tour will the tour manager assist the Guest on the entire tour?

Tour manager will assist the Guest throughout the tour as per the scheduled pick up and drop locations. However, tour managers will not be responsible for Guest baggage or their personal belongings.

4)How will Guest recognize the tour manager of Canopus Holidays?

Our tour manager will be in uniform and s/he will carry Canopus Holidays signboard/flag, so that the Guest can recognize him/her easily.

5)Will there be any tour manager on an FIT tour?

Normally, there is no tour manager in FIT Tour. But in case if the group is big (25+ Pax) and Guest wants a tour manager during their travel then we can arrange the same at an additional cost depending on the destination, no. of days, etc.

1)Is passport required for travel?

For any international tour, passport is a must.

2)If Guest does not have a passport, then will Canopus Holidays assist in issuing a new Passport? 

If a Guest does not have a passport then s/he is required to apply for it online (www.passportindia.gov.in – Indian national). Canopus Holidays does not assist in getting a passport.

3)What is Visa and how can a Guest obtain the Visa?

VISA means Visitors Intending to Stay Abroad. It is a permission granted by the high commission or consulate of the country you wish to visit. There a few formalities involved and for some countries, Guest is required to go for a personal interview. The visa fees are included in the tour price for World Tours.

4)What is the probability of getting visa when we book through Canopus Holidays? 

We are Visa facilitator and we will guide and assist Guests for filing the visa application. But Visa is granted at the sole discretion of the consulate/embassy. We do not give any assurance or guarantee of Visa to any Guest as it is beyond our control.

5)If Guest’s visa is rejected and s/he is forced to cancel the tour, then does s/he get a refund?

Tour price is refunded to the Guest after deducting visa application fees and cancellation charges, if any.

6)If Guest’s maiden name is reflecting on the passport, then can s/he book a tour on the married name?

All travel arrangements are made as per the name on the Guest’s passport.It is mandatory that the booking form is also updated as per the names/details on the passport, as it is the only valid document available for verification abroad.

7)If Guests wish to extend their holiday beyond the scheduled duration of the group tour, how can the visa/insurance managed?

Visa and insurance cost included in the tour price is only for the tour duration. If Guests wish to extend their stay beyond it, Canopus Holidays will process it for the duration specified by the Guest. Additional expenses ie. additional visa fee and insurance amount will be borne by the Guest.

8)Is Guest required to take overseas travel insurance? 

Group tour: We suggest and advise Guests to take adequate overseas travel insurance cover for protection from risks like loss, damage, accident or injury to life etc. on tour. For our Dubai and Europe tours, the tour price is inclusive of insurance of all Guests upto 59 years of age. Guests above 59 years of age are required need to additional charges for insurance and the amount depends on the insurance premium.FIT: Insurance is suggested and advised for protection from any risks like loss, damage, accident or injury to life etc. on tour. It is not included in the tour price and will vary as per the age and destination.

1)How much foreign exchange can Guest carry on tour?

As per RBI rules and circulars, the Basic Travel Quota (BTQ) per financial year is US$ 10000 or equivalent per person(maximum Cash upto 3000 USD and 7000 USD by  Travellers cheque) for leisure traveller and US$ 25000 for business traveller.

2)Is the Guest required to carry multiple currencies depending upon countries they are going to visit during the tour? 

If the local currency of the country you are visiting is easily available in India, you can carry it on your tour. But, Euro and USD are globally accepted currencies and can be easily exchanged in any part of the world.

3)Is it advisable for Guest to carry foreign exchange in Cash for the tour?

Guest can carry cash with them while on tour, but we suggest them to carry American Express Travelers Cheques as it is accepted around the world. Travelers Cheques will help the Guest to have a control on their expenses and spend within their budget. Also Travelers Cheques are safer because even if it is lost, it can be replaced worldwide, mostly within 24 hours.

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